Link failure at city booking counter leaves passengers in the lurch

16 Jul 2018

Link failure for two consecutive days at the railway booking counter at Englishbazaar area of Malda left hundreds of passengers in the lurch with the railway and the BSNL passing the buck to each other for the snag.
Keeping in view the distance between southern parts of  Englishbazaar and Malda town station, railways under Mamata Banerjee in 2001 arranged for the reservation counter at the heart of English Bazaar and it was inaugurated by Mamata  on January 28, 2001.
Everyday hundreds of passengers buy tickets from this counter and an average sale of Rs 5 lakh daily is recorded at the centre, according to sources.
Passengers allege that link failure is a common problem  here but things have gone out of all limits as this time the snag developed on  July 14  and continued till today leaving in people in immense difficulties.
Sushmita Prasad, a resident of Malda and a second year undergraduate student in Physics alleged that she stood in the queue on Saturday for quite some time but failed to buy her ticket.  “On Monday also I had to return empty-handed from the same venue. The counter people cited link-failure as the reason for their inability for booking ticket,” she said.
Other passengers also said that while the ticket-booking counters at Malda town station operate without hassle, problems are common with the city-booking counter. “One has to go to Malda town station paying Rs 30 for a toto-rickshaw and the queue there is much longer. But sometimes we had to go there as we are left with no option,” a passenger said.
Jayprakash Mandal, supervisor of the railway city-booking counter in English Bazaar said, “We get broadband service from BSNL. We informed them about the problem but nothing has been done so far.”
BSNL authorities said that snapped cable underground was the cause of the trouble. “We are looking into it,'' a BSNL official said.
However, passengers are still not sure when from they would be able to get their tickets from the city-booking counter. (EOIPC)