SBI ATM at Lucknow resumes service for remote villagers

Report by: 
7 Jul 2017

After a series of reports on defunct ATMs (Automated Teller Machines) dispensing pain to customers in the city and outlying areas, The Echo of India came across another such installation in the headquarter region of the North and Middle Andaman district. Villagers from remote pockets in and around Lucknow village were upset over non-operation of an ATM facility installed by the State Bank of India near the Samity Office for the past 25 days and informed this Correspondent over phone. On July 5, 2017 at about 10.30 am, this EOI Correspondent met the Branch Manager of SBI with the grievances of the villagers to which the latter informed that certain electronic items required for rectification of the flaw in the machine are being procured from Chennai and the facility will resume operations after at least 30 days. After realizing that the inquiry was raised by EOI, the Branch Manager rushed a team of technicians to rectify the fault in the ATM as also replenished the facility with cash on the same day. At around 4 pm, elated villagers of the area called this Correspondent to convey thanks to The Echo of India team for the prompt response which brought respite for them.   
“This ATM facility has out of operation for the past more than 20 days. Hundreds of villagers here were left cash-strapped due to the reason and we’re unable to purchase essential items for our families. Only a handful managed to obtain cash from the Bank counter. The trauma continued till Kurma Rao came to our help or else it appeared that residents here were found to suffer for many days. Even the bank officials here remained unresponsive. After intervention of EOI, the Bank officials jumped into action and ensured resumption of the ATM services. The State Bank of India should ensure dependable ATM services for the remote population,” said some villagers of Lucknow.