CAG pulls up ANP for missing envisaged milestones in CCTNS implementation

Report by: 
Port Blair
19 Apr 2018

The Comptroller and Auditor General (CAG) of India has censured the Andaman and Nicobar Police (ANP) for tardy implementation of the Crime and Criminal Tracking Network and Systems (CCTNS) project, which was envisaged to re-engineer processes and integrate various levels of the Police Department with other stakeholders in a single network. In its report for the year ending 2017, the apex audit body observed that the project, conceptualized by MHA in 2009 as a mission mode project to modernize the police force, missed most of the envisaged milestones as a result of which most of the functionalities and benefits envisaged from the system remained undelivered.
According to the CAG report, overall status of availability of envisaged functionalities on account of non/part implementation of specific modules is that only 80 out of a total of 442 envisaged functionalities i.e. 18.10 per cent are fully available to the Department and the stakeholders. Services like User Access and Authorization Management Service is available while Citizen Portal Service, Petition Management Services, Unclaimed/ Abandoned Property Register Service, Complaint and FIR Management Service, Investigation Management Service, Crime and Criminal Records and Query Management Service, Periodic Crime and Law & Order Reports and Review Dashboard Service, Notification of Alerts Important Events Reminders and Activity Calendar or Tasks Service were found to be partly available. Services like Police e-mail & Messaging Service, User Feedback Tracking and resolution service, User help and assistance Service, PCR Call Interface and Management Service, Court and Jail Interface and Prosecution management Service were found to be unavailable/non-functional while proper functioning of State-SCRB-NCRB Data Transfer and Management Service, State CAS Administration and Configuration management Service, Activity Log Tracking and Audit Service could not be ascertain. Non/partial availability of envisaged services severely limited the benefits expected from the system, said the observed the CAG report.
Accepting that several benefits from the system were not being provided to stakeholders, the Andaman and Nicobar Police in its reply on November last year submitted that work on some modules were in progress and the System Integrator had targeted completion by January 2018. The CCTNS project envisaged creation of a comprehensive and integrated system by adoption of principles of e-governance and establishment of a nation-wide networked infrastructure for an IT-enabled state-of-the-art tracking system. Implementation guidelines for the system were issued in July 2009. The National Crime Records Bureau (NCRB) was appointed by MHA as the central nodal agency with responsibility for developing the Core Application Software of CCTNS (CAS) and providing the same to all states/UTs including Andaman and Nicobar Islands (ANI) for customization. The Andaman and Nicobar Administration set up the Andaman and Nicobar Computerization of Police Society (ANCoPS) for implementing the project.

The Department appointed a State Project Management Consultant (SPMC) in July 2010 at a fee of Rs 16.65 lakh for preparation of a Detailed Project Report (DPR) and a Systems Integrator (SI) in May 2012 at a fee of Rs 3.74 crore for implementation and performance 11 of CCTNS. A firm nominated by the Ministry was appointed in May 2012 as the State Programme Management Unit (SPMU) at a cost of Rs 2.20 crore for providing consultancy services for overall project management and to monitor the technical, operational and maintenance aspects of the SI. The Department of Information Technology (DIT) of the UT Administration was to provide network connectivity for the system. The DPR identified 32 processes and detected a total of 153 gaps in these processes. To address the identified gaps, the DPR proposed various IT solutions aimed at meeting functional requirements and achieving specific outcomes. These solutions were in the form of 31 “Specific Modules” based on functions of the Department and nine "other modules" which covered aspects such as access requirements, monitoring and reporting, information and navigation. After deliberations, the Department removed ten out of the 31 “Specific Modules” mentioned in the DPR while floating the Request for Proposal (RFP) for selection of SI. In the case of the nine other modules, one12 module did not require customization and two13 other modules were not made part of RFP.
In terms of the agreement with the SI, all modules and functionalities were to be provided within seven months of signing of the agreement i.e. by December 2012. Audit noted that of the 21 “Specific Modules”, eleven were either not provided or not functional, nine were partially functional to the extent ranging from 16.66 per cent to 85.71 per cent and functionality of one module could not be ascertained. Of the six remaining 'Other modules,' five were partially functional to the extent of 78.57 per cent and functionality of one module could not be ascertained. Since the modules were mapped to 17 services of the Core Application Software (CAS) of CCTNS, incomplete customization of CAS led to non/partial availability of the services, said the CAG audit report.