Travellers slam Vistara for apathy after flight cancellation

Report by: 
ROOPA LALL
Port Blair
3 Sep 2018

The double standard of Vistara management was exposed when passengers heading for Port Blair from Chennai in the Vistara airlines flight were left to suffer at the Chennai airport after the Port Blair bound Vistara flight failed to land at the Port Blair airport due to inclement weather. The flight had to return to Chennai as inclement weather made landing impossible. The Vistara flight from Port Blair to Chennai flight also got cancelled due to the same reason. However, the Chennai bound passengers were provided suitable accommodation at Port Blair and were accommodated in another Vistara flight the next day whereas the passengers stranded at Chennai airport were deprived the accommodation facilities. Poor passengers had no option but to arrange for self accommodation for the night.
Some of the Port Blair bound passengers told this Correspondent that though the airlines arranged special flight for the stranded passengers, the next day, passengers had to undergo untold miseries at the airport. The rude behaviour of the airlines staff have added to the woes of the passengers. Senior citizens, infant and ladies were the worst sufferers and faced the brunt of the arrogant airlines staff. While some passengers opted for private hotels, most the passengers had to spend the entire night in the airport, seating in chair and open space, with the airlines declining their request to provide accommodation facilities. Despite all the pain and agony, passengers boarded another flight arranged by the airlines the next morning. According to the joint DOTC-DTI Air Passenger Bill of Rights, passengers are entitled to basic rights upon purchase of ticket and upon arrival at the airport. If a flight is delayed at least three hours after the estimated time of departure, whether or not the cause is attributable to the carrier, passengers are entitled to refreshments or meals, free phone calls, text or e-mails, and first aid. Passengers also have the right to rebook or refund the ticket, and to be endorsed to another carrier.